Please read these Terms and Conditions ("Terms") carefully before using our website houseofword.org ("Website") or any products or services in connection with the Website ("Services") offered by HOUSE OF WORD ("Company," "We," "Us," "Our").

These Terms constitute a legally binding agreement between you ("User," "You," "Your") and HOUSE OF WORD. By accessing or using the Website or Services through any means, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms or our Privacy Policy, please refrain from using the Website and Services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website or Services after any changes are posted will constitute your acceptance of the revised terms.

1. INTELLECTUAL PROPERTY RIGHTS

All content, materials, and features on the Website and within our Services—including, but not limited to, text, images, graphics, video lectures, practice tests, study guides, software, scripts, audio, trademarks, service marks, trade names, and trade secrets—are the exclusive property of HOUSE OF WORD or its licensors and are protected under applicable copyright, trademark, and other intellectual property laws.

• Ownership: You acknowledge and agree that HOUSE OF WORD retains all rights, title, and interest in and to its intellectual property.

• Restrictions on Use: You may not reproduce, modify, translate, display, distribute, perform, or create derivative works from any Proprietary Information without explicit prior written permission from HOUSE OF WORD. You may not remove any copyright, trademark, or other proprietary notices from the contents.

• User Content: While you retain ownership of any content you submit to or through our Services (e.g., forum posts, assignment submissions), you grant HOUSE OF WORD a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in connection with the Services and our business operations.

2. USE OF WEBSITE AND SERVICES

Our Website and Services are provided for your personal, non-commercial educational purposes only.

• Permitted Use: You may access and use the Website and Services for your personal learning, IELTS preparation, and study abroad counselling needs.
  
  
  

• Account Registration: Access to certain features and services may require you to register and maintain an account. You are responsible for providing accurate, complete, and up-to-date account information and for safeguarding your password and account security. You agree to notify HOUSE OF WORD immediately of any unauthorized use of your account.
  
  
  

• Prohibited Activities: You are strictly prohibited from:
  
  
  

  • Using the Website or Services for any commercial purpose, including selling, advertising, promoting, or soliciting donations.

  • Making available any content that is deceptive, unlawful, harmful, abusive, defamatory, vulgar, obscene, hateful, racial, or otherwise objectionable.

  • Threatening, stalking, harassing, or inciting violence against others.

  • Passing on information that encourages illegal acts or violates any applicable laws or regulations.

  • Interfering with another person's use or enjoyment of the Website/Services.

  • Engaging in any activity that amounts to an infringement of intellectual property rights, including copying, transmitting, storing, or reproducing copyrighted material without proper authorization.

  • Providing information or content that you do not have the right to make available under any law or contractual/fiduciary duty.

  • Falsely impersonating any person or entity or misrepresenting your affiliation.

  • Transmitting, sharing, or introducing any viruses, Trojans, worms, spyware, time bombs, cancelbots, or other harmful computer programming routines, code, files, or programs.

  • Using the Website or Services in any way that could harm, overload, or crash any of our servers or networks.

  • Gaining unauthorized access to accounts, servers, or networks connected to or accessible through the Website/Services.

  • Disrupting, interfering with, or otherwise causing harm to the security of the Website/Services.

  • Accessing, acquiring, copying, or monitoring any part of the Website/Services by unauthorized means (e.g., manual processes, bots, algorithms).

  • Altering or modifying any element of the Services.

  • Using the Services in contradiction to these Terms or any applicable laws or regulations.

• External Factors: Your ability to access and use your account and our Services depends on external factors, such as the reliability of your internet service provider and your internet connection. HOUSE OF WORD cannot guarantee uninterrupted access and shall not be responsible for losses originating from such failures.
  
  
  

3. CONTENT ACCURACY AND DISCLAIMERS

All information and materials provided on the Website and through the Services are offered "as is," without any express or implied warranties of any kind.

• No Guarantees: We do not guarantee the completeness, accuracy, timeliness, performance, suitability, or non-infringement of any information or materials found or offered on the Website/Services for any specific purpose. While we strive for accuracy, unintentional errors may occur, and we expressly disclaim responsibility for their veracity.

• User Responsibility: Your use of any information or materials on this Website/Services is entirely at your own risk. It is your sole responsibility to ensure that any services or information provided by us meet your specific requirements.

• Educational Purpose: Our Services are designed to complement traditional education by providing structured content and making complex ideas easier to understand. They are not a replacement for formal schooling.

• No Outcome Guarantees: HOUSE OF WORD does not guarantee admission to any academic institutions, success in any exams (including IELTS), or the achievement of any designated percentage or score in any test through the use of our Services.

• Opinions: Content, especially in counselling or advisory sections, may contain opinions. Such opinions are not the responsibility of HOUSE OF WORD, and we provide no guarantees on the quality, content, or completeness of such data.

4. THIRD-PARTY LINKS AND RESOURCES

The Website may contain links to third-party websites, content, or resources that are beyond our control.

• No Endorsement: The inclusion of these links is for your convenience and information only and does not imply endorsement, sponsorship, or partnership by HOUSE OF WORD of the linked website or its content.

• No Responsibility: We are not responsible for the content, accuracy, functionality, or privacy practices of these external sites. We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.

5. COMMUNICATION AND MARKETING

• Service-Related Communication: We will use your provided email address (and other contact details you provide) to send you essential service-related notifications, updates, and to respond to your inquiries.

• Marketing Communication: With your explicit consent, HOUSE OF WORD may contact you via email to inform you about new courses, special offers, updates, or to seek permission for a demonstration of our offerings.

• No Spam: Our electronic contact details are provided solely for legitimate educational and service-related communication. This does not constitute consent to receive unsolicited commercial messages or "spam."

6. PRIVACY POLICY REFERENCE

Your privacy is paramount to us. Our detailed Privacy Policy [Hyperlink to our Privacy Policy here, e.g., houseofword.org/privacy-policy] outlines how we collect, use, protect, and disclose your personal information. This Privacy Policy applies only to data gathered by HOUSE OF WORD. Please review the privacy policies of any third-party websites linked from our Website.

7. LIMITATION OF LIABILITY AND INDEMNIFICATION

• Limitation of Liability: HOUSE OF WORD, its officers, directors, employees, partners, and agents, shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of data, loss of profits, or impact on processing speed, arising out of or in connection with your use or performance of the Website or Services, even if advised of the possibility of such damages.

• Indemnification: You agree to defend, indemnify, and hold harmless HOUSE OF WORD, its officers, directors, employees, and agents from and against any and all claims, costs, debts, liabilities, and expenses (including reasonable legal fees) arising from: (i) your use of and access to the Website/Services; (ii) your violation of any of these Terms or any other policy of HOUSE OF WORD; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the Website/Services has caused damage to a third party. This indemnification obligation will survive the termination of these Terms.

8. ELIGIBILITY AND MINORS

Our Services are generally intended for individuals who can form legally binding contracts.

• Age Restriction: Individuals under the age of 18 (eighteen) years are not eligible to register for our products or Services independently.

• Parental Consent: If a minor uses the Website or Services, it is presumed that he/she has obtained the explicit consent of his/her legal guardian or parents, and that the legal guardian or parents agree to be bound by these Terms on behalf of the minor.

• Company's Rights: HOUSE OF WORD is not liable for any issues arising out of the misuse of our products or services by a minor. In case it is found that a user is under the age of 18 (eighteen) years and their parent/legal guardian has not given approval, HOUSE OF WORD reserves the right to terminate membership and/or deny access to the products or services. You must personally guarantee that you meet the necessary qualifications.

9. REFUND AND CANCELLATION POLICY

This section outlines the terms and conditions governing refund and cancellation requests for courses, mock tests, and other services purchased from HOUSE OF WORD via houseofword.org. All refund and cancellation requests are subject to strict adherence to the procedures and eligibility criteria detailed herein, and are ultimately subject to the sole discretion of HOUSE OF WORD.

9.1. ELIGIBILITY FOR REFUND

A User may be eligible for a refund solely under the following verified circumstances, and provided the refund request is submitted strictly within the stipulated timeframe:

• Verified Technical Issues: Where the User can conclusively demonstrate and HOUSE OF WORD can verify that persistent and unresolved technical issues within the Website or platform rendered a purchased course or service fundamentally inaccessible or unusable for a significant period, despite reasonable attempts at troubleshooting.

• Material Non-Delivery of Promised Resources: Where HOUSE OF WORD demonstrably fails to provide core educational resources or services explicitly promised at the time of purchase (e.g., entire modules missing, inability to access significant portions of the purchased content), and such failure is not attributable to the User's technical setup or internet connectivity.

• Erroneous Duplicate Purchase: In the event of a verified accidental duplicate purchase of the identical course or service by the same User within a short, defined period.

9.2. PROCEDURE FOR REFUND REQUEST

To initiate a refund request, the User must strictly adhere to the following procedure:

• Submission Method: All refund requests must be submitted exclusively via email to info.houseofword@gmail.com. Requests made through any other channel (e.g., social media, direct messages, or informal communication) will not be considered valid.

• Timeframe for Request: The refund request must be received by HOUSE OF WORD within forty-eight (48) hours from the exact time of purchase. Requests received beyond this stringent timeframe will be automatically deemed ineligible for consideration.

• Required Information: The email request must contain comprehensive details to enable verification, including:

  • Full Name of the User as registered with HOUSE OF WORD.

  • Email address used for registration and purchase.

  • Date and time (estimate) of purchase.

  • Name of the course/service purchased.

  • Transaction ID or Order Number.

  • A clear, detailed, and verifiable explanation of the specific reason for the refund request, including any relevant evidence (e.g., screenshots/screen records of technical issues).

9.3. CONDITIONS FOR INELIGIBILITY OF REFUND

Notwithstanding any other provision, a refund shall generally NOT be applicable under, but not limited to, the following circumstances:

• Request Beyond Timeframe: If the refund request is submitted more than forty-eight (48) hours from the time of purchase.

• Course Engagement/Progress: If the User has accessed, commenced, or engaged with a material portion of the purchased course or service. This includes, but is not limited to, completing more than four (4) in-person/video lessons, attempting any quiz or practice test, downloading any study material, or attending any in-person/live class sessions associated with the purchased content.

• Certificate Issuance: If any form of completion certificate, participation certificate, or other official recognition has been issued for the purchased course or service.

• Product Type Exclusions: Refunds are generally not applicable for digital downloads, e-books, one-time assessment reports, or specific consulting hours that have already been provided.

• Subscription/Live Class Commencement: For subscription-based courses or live class programs, if the class has officially commenced or the subscription period has begun.

• Dissatisfaction without Material Failure: If the User expresses general dissatisfaction with course content, teaching methodology, or personal performance, without a demonstrable and verified failure by HOUSE OF WORD as per Section 9.1.

• Breach of Terms: If the User is found to be in breach of any of these Terms and Conditions.

9.4. CONDITIONS FOR APPLICABLE REFUND / COURSE TRANSFER

In addition to the specific eligibility criteria in Section 9.1, a refund or course transfer may be considered in the following scenarios:

• Erroneous Course Purchase / Course Transfer: If a User mistakenly purchases a course instead of another HOUSE OF WORD course, a transfer to the correct course may be facilitated via a voucher, provided the request meets the timeframes and procedures in Section 9.2, and no engagement with the initially purchased course has occurred (as per Section 9.3).

  • If the price of the new course is higher, the User shall pay the difference.

  • If the price of the new course is lower, the User shall receive a credit voucher for the difference, valid for future purchases from HOUSE OF WORD. No cash refund will be issued for the difference in this scenario.

• Verified Failure to Provide Core Resources: As outlined in Section 9.1, if HOUSE OF WORD fails to provide the fundamental resources explicitly promised.

9.5. REFUND PROCESSING AND OUTCOME

Upon submission of a valid refund request:

• Temporary Access Lock: Access to the enrolled course or service for which a refund is requested will be temporarily locked pending review.

• Notification of Decision: HOUSE OF WORD shall review the request and notify the User of its acceptance or denial via email to the registered email address within three (3) business days of receiving the request.

• Consequences of Approved Refund: If a refund request is accepted, the User will be unenrolled from the course/service, and all associated progress and data will be permanently removed. Should the User wish to access the content again, a new purchase will be required, and the course will recommence from the beginning.

• Refund Method and Timeframe: Approved refunds will be processed via the original payment method used for the purchase or, at the sole discretion of HOUSE OF WORD, in the form of a credit voucher. Funds typically take seven (7) to fourteen (14) business days to reflect in the User's account after the refund has been successfully processed and confirmed by HOUSE OF WORD.

• Confirmation: Upon successful processing of a refund, a confirmation email will be sent to the User's registered email address.

10. CHANGES TO TERMS AND SERVICES

HOUSE OF WORD reserves the right to make any adjustments, cease, or eliminate any part of the Website or Services at any time without prior warning. Additionally, the Company is entitled to alter these Terms from time to time and without notice. There is no promise from the Company that it will continue to operate or keep any feature of the Website or Services. HOUSE OF WORD does not owe you or any other third party compensation for modifications, interruptions, or terminations of the Website or Services. Prices for services may change at any time.

11. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or your use of the Website/Services shall be subject to the exclusive jurisdiction of the relevant courts in Dhaka, Bangladesh, and you agree to accept their authority.

12. GENERAL PROVISIONS

• Notices: For any legal notifications, HOUSE OF WORD will use your registered email address and/or prominent notices on the Website. You should notify HOUSE OF WORD at info.houseofword@gmail.com 

• Entire Agreement: These Terms and Conditions, alongside our Privacy Policy, and any other rules or policies deemed relevant to the Website and Services, constitute the entire agreement between you and HOUSE OF WORD.

• Non-Transferable: You may not transfer or assign your rights or obligations under these Terms to any other party. HOUSE OF WORD may freely transfer its rights and obligations under these Terms without your permission.

• Severability: If any provision of these Terms is deemed unenforceable, the remaining terms shall continue in full force and effect.

• No Waiver: Failure by HOUSE OF WORD to enforce or exercise any of its rights under these Terms shall not constitute a waiver of those rights.

• No Relationship: You agree that by being a part of the service, you are not an employee, agent, partner, or franchisee of HOUSE OF WORD.

• Evaluation: You confirm that you have had sufficient time to evaluate these Terms before agreeing to them.

13. FEEDBACK

Any feedback, ideas, suggestions, or materials you provide regarding the Website or Services will be considered non-confidential and non-proprietary. HOUSE OF WORD is free to use, reproduce, disclose, and distribute this information without restriction or compensation to you. By sending feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information from you or third parties; (ii) HOUSE OF WORD is under no obligation to maintain confidentiality regarding the feedback; and (iii) HOUSE OF WORD may already be considering or developing similar ideas.

14. CUSTOMER SERVICE

We strive to make your experience enjoyable. If you encounter any problems or have inquiries, please contact us at:

Email: info.houseofword@gmail.com

HOUSE OF WORD has full authority to change the T&C from time to time and on a case-by-case basis.